Mocagem ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. We operate under Canadian privacy law (PIPEDA) and follow CASL for email/SMS consent.

1. Information We Collect

Personal info (buyers)

• Name
  
  
• Email
  
  
• Phone (optional)
  
  
• Date of birth (age eligibility, birthday perks)
  
  
• Gender (optional; personalization)
  
  
• Location (city/region to show local options)
  
  
• Account credentials
  
  

Transaction info

• Items/services purchased, price, taxes, discounts, order ID
  
  
• Payment method details handled by our processor (we receive tokens/last 4, not full card numbers)
  
  
• Billing, pickup/delivery preferences, notes to vendor
  
  
• Refunds, chargebacks, dispute info
  
  

Vendor/partner info (for business accounts)

• Business name, contact details
  
  
• Storefront details, listings/settings required to sell on Mocagem
  
  

Usage data

• Pages viewed and features used
  
  
• Products/services viewed, added to cart, purchased
  
  
• General geolocation (city/region)
  
  
• Device, browser, OS, IP address
  
  
• Timestamps of visits and transactions
  
  
• Aggregated demographics (e.g., age group)
  
  
• Other analytics to improve the service
  
  

Cookies/tech

• Cookies, pixels, and similar tech for sign-in, preferences, analytics, and marketing (where permitted)
  

2. How We Use Your Information

We use the information we collect to:

• Run and improve the platform
  
  
• Process orders and payments
  
  
• Personalize recommendations and promotions
  
  
• Provide support and communicate about orders, security, and policy updates
  
  
• Prevent fraud, abuse, and violations
  
  
• Comply with legal, tax, and accounting obligations

3. How We Share Information

We may share your information with:

• Vendors: we share what’s needed to fulfill your order (e.g., item, time, pickup/delivery details, and buyer contact if required for fulfillment).
  
  
• Payment processor: we use a third-party processor (e.g., Stripe) to handle payments; they process your card data.
  
  
• Delivery/pickup partners: only what’s needed to complete delivery or pickup.
  
  
• Service providers: hosting, analytics, communications, customer support.
  
  
• Legal: if required by law, to protect rights, safety, and prevent fraud.
  
  
• Aggregated or de-identified data: may be used for reporting and insights (no identification).

4. Payments

• Purchases on Mocagem are processed through our payment processor. We don’t store full card numbers.
  
  
• We are the merchant of record for platform transactions unless stated otherwise at checkout.
  
  
• Vendors receive payouts for their sales; we may share transaction summaries with them.
  

5. Cookies and Tracking Technologies

• Essential cookies: login, security, core features.
  
  
• Analytics: to understand usage and improve performance.
  
  
• Marketing (where permitted): to show relevant offers. Control cookies in your browser; blocking some cookies can limit some features.
  

6. Your Privacy Choices & Rights

You have the right to:

• Access/update your account info
  
  
• Delete your account (subject to retention needed for legal/tax purposes)
  
  
• Opt out of marketing emails/SMS (unsubscribe links or reply STOP)
  
  
• Request correction, deletion, or a copy of your personal info. Contact: team@mocagem.com

7. Data Security

We take reasonable measures to help protect your personal information from loss, theft, misuse, and unauthorized access. No method is 100% secure.

8. Data Retention

• Keep what’s needed to run the service and meet legal and tax requirements (e.g., transactional records typically retained for up to 7 years in Canada).
  
  
• We delete or de-identify data when no longer needed.

9. International Data Transfers

Mocagem operates primarily in Canada, but some service providers may be located in other countries. By using our platform, you consent to the transfer and processing of your information outside Canada when necessary.

10. Children

The platform is for users aged 18+. We will never knowingly collect data from children under the age of 18.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. Continued use of the platform means you accept the changes.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Email: team@mocagem.com

If left unresolved, you can contact the Office of the Privacy Commissioner of Canada.